Technical Customer Support Specialist handles customer inquiries via chat and email, troubleshoots technical issues, and ensures smooth customer experience for LATAM clients.

Resolves complex technical support issues, mentors Tier 1 engineers, and collaborates with product and engineering teams to ensure customer success.

Resolves complex technical issues for enterprise customers, mentors junior support engineers, and collaborates with product and engineering teams to drive platform adoption and system reliability.

Resolves complex technical support tickets, mentors junior support engineers, and partners with engineering teams to address critical customer issues and platform problems.

Manages a portfolio of hospitality SaaS customers through onboarding and adoption, ensuring they achieve desired outcomes while identifying upsell opportunities.

Technical Customer Success Manager leads customer success initiatives, manages relationships with key accounts, and ensures customers achieve their desired outcomes with PostHog products.

Manages customer relationships, ensures client success and retention, and serves as primary point of contact for assigned accounts.

Manages customer relationships and ensures client success with SaaS solutions for sales performance management.

Provides customer support and assistance to healthcare organizations using Datavant's data collaboration platform.

Manages enterprise customer success and technical integration, acting as a credible advisor on implementation decisions while driving adoption, retention, and growth outcomes.

Systems administrator and support engineer who resolves end-user technical issues, manages cloud infrastructure, and administers Microsoft 365 and Entra ID across the organization.

Manages customer inquiries and support tickets across HR, IT, and finance domains using Zendesk, resolving issues for SaaS platform users across multiple regions.

L2 Technical Support Analyst investigates complex platform escalations, manages defects, and bridges L1 support and engineering teams for a structured products issuance solution.

Manages enterprise customer success outcomes by providing technical guidance, building demos, unblocking integrations, and serving as a credible advisor on implementation decisions.

L2 technical support analyst investigates complex platform escalations, manages defects, coordinates changes, and bridges L1 support with L3 engineering teams.

Manages post-onboarding success for cannabis distribution partners, driving platform adoption and expansion while serving as their trusted long-term point of contact.

Technical customer success engineer who manages enterprise accounts, guides integrations, conducts technical workshops, and advocates for customer needs across product and engineering teams.

Responds to customer support inquiries via multiple channels, maintains knowledge bases, creates educational content, and collaborates with product teams to resolve issues and reduce churn.

Serve as a strategic partner to mid-market healthcare clients, driving platform adoption, retention, and long-term value while representing customer needs to the product team.

Manages day-to-day relationships with enterprise customers, ensures successful platform adoption, and drives customer success through implementation and ongoing advisory support.